A: If the person who wants to send you a file has a SmartJog server, you simply need to give them your company name so they can select it from the list of destinations on the Send page of our Member Site. If the person does not have a SmartJog server, you can tell him/her to contact a local post production vendor who’s part of the SmartJog community or have him/her contact us for a recommendation of a connected post house in their local area. The person can then coordinate directly with the facility to send the files to you.

A: No. SmartJog guarantees 100% that the file received on your SmartJog server is identical to the file on the SmartJog server of the person who sent it to you. By receiving a SmartJog delivery e-mail notification, it guarantees that you have received the file and that its integrity was maintained during the transfer.

If you are having a problem with a given file, the first thing to check is if the integrity of the file was altered when you locally downloaded the file from your SmartJog server to your computer. You can verify this by running a md5 checksumming program on the file sitting on your computer and compare the computed checksum to the one of the file sitting on your SmartJog server (displayed in the RxTx Administration interface).

MD5 checksumming program for Mac:
http://mac.softpedia.com/get/Security/MD5.shtml
MD5 checksumming program for Windows:
http://www.md5summer.org/download.html

If the checksums match, this means that the file on your computer is the same than the file on the sender's SmartJog server. You therefore need to contact the sender of the file directly to let them know that you are having problems with the file that they sent you.

A: Every file that is associated with your server, whether it is outbound or inbound traffic, is traceable on the SmartJog Member Site. Under the SmartDelivery tab, click on the "Track" button and you can follow incoming and outgoing transmissions in real-time. Also, you can search the database using various filtering criteria and then export the results in excel.

A: Every SmartJog server is equipped with a suite of value-added services, called SmartTools. One of those tools is our Transcoding Tool which gives you the ability to process format conversions quickly and easily. Therefore you can adapt your media to the desired format to be compatible with your non-linear editing systems.

A: Whether it’s sending files, ingesting files directly into your editing suite, or performing one of our added-value services, you can create and customize automations. To automate the sending process, you need to connect to the SmartJog outbox on your server using your FTP Client and in the [Smart-Folders] directory, create the folder(s) you wish to use as Smart-Folders (“hot-folders”).

Next, click on “Add task” to select a Distribution List to be linked with your Smart-Folder. The recipients on this list will automatically be sent files when you put them in the new Smart-Folder you created. You no longer need to go to the Member Site to send files and you can create multiple folders for sending to different locations

A:
1. Is your SmartKey plugged into your computer?
If so, check to make sure on your SmartKey, that light is on.
2. Try using another USB port.
3. Is the correct software for your SmartKey installed?
If not, you can download a it here.
4. Is it asking you for a PIN code?
Your PIN code can be found in the Welcome Letter that you received with your SmartKey.
5. If you've tried all of the above and still have issues, you can contact our 24/7 Support Team

A: If you are using Firefox Version 2.0.0.13, you must complete this step or you will be repeatedly asked to choose the SmartKey certificate on each page.

If you are using a PC, Go to Firefox => Preferences => Advanced => Encryption => then under "When a website requires a certificate" click on "Select one automatically"

If you are using a MAC, Go to Firefox => Preferences => Advanced => Encryption => then under "When a website requires a certificate" click on "Select one automatically"

A: Simply send an e-mail to support@smartjog.com for a replacement SmartKey.